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New Things from Abacus 21
Frequently Asked Questions
Testimonials
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 The excerpts below are examples of the compliments that have been received by Abacus 21 (and its Employees). Thanks to these Employees and those who support them behind the scenes.
From: Fran Grose Sent: Saturday, December 01, 2007 09:24 AM To: Butch Lesniak Subject: A Different Christmas Poem Importance: High Good Morning Butch,
From: David Bullard I am in the process of balancing the membership accounts using the extract. There are some housekeeping items I am discovering, but they are all seem due to input errors on our end. Thanks for getting this fixed so quickly. Regards, David Bullard The Waldorf=Astoria Collection
From: Bruce Coates Thank very much for your assistance yesterday. Total pleasure working with you. Think we may have found the cause of the "stall" in Interbase. I do not believe it was related to anything "Abacus" nor hardware related. We had, recently (around the same time as the A21 upgrade) upgraded a utility we use for internal support and network monitoring. This was running an "audit routine" at roughly the same time as we were experiencing the Interbase outage. I excluded the Interbase server from this routine yesterday evening and, so far today (and we are past the witching hour) all is good. Again thanks Bruce Coates
From: Mike Angarola Sent: Thursday, April 19, 2007 12:34 PM To: Anne Wood; Markham Pesl; Larry Beahan; Sue Schmid; Jose Sandoval Subject: Thank you Hello all, I just wanted to thank you for your time and effort in addressing the issues I had with A/P and the 441 system…it would appear as if the items I had previously submitted for programming modifications have been completed successfully… Thanks again
From: Jaris Ortiz Sent: Thursday, February 15, 2007 02:32 PM To: Butch Lesniak Subject: Arlene is Great!!! Butch,
I just wanted to express my sincere appreciation for Arlene. Since day one she’s been extremely supportive and overall professional at everything she does. She always follows up on any pending issues and ends it satisfying results. She goes above and beyond and you’re very lucky to her. She’s simply the BEST!!! Thank You J , Jaris
From: Cathy Chauvin Sent: Tuesday, January 16, 2007 11:54 AM To: Butch Lesniak Cc: Anne Wood; Kim Sroka; Arlene Moylan Subject: Abacus 441 Upgrade Hi Butch, Hope all is well with you and your Abacus family J
I am very happy to tell you that we have completed the 441 upgrade for both A/P and A/R and are completely stand alone on system 441 [complete migrated off of Abacus 21's older Legacy-Comet System]. Kim was wonderful to work with, a true professional and very knowledgeable. It was, for the most part, a smooth and seamless upgrade. All subsidiary schedules tie to the penny! ...
Thanks again to you and your staff. Best regards,
From: Butch Lesniak
Sent: Friday, December 08, 2006 07:58 AM To: 'Clark Langwell' Subject: La Quinta Resort - Abacus 21 Migration to System 441 Hi Clark, Thanks very much for your comments regarding our Installers. They are all really focused on helping our Clients installs (or in your case, the Migration)... and we are proud of their dedication.
La Quinta is a big-complex-spreadout software/hardware mix (not to mention the mixture of people)... and it was an accolade to everyone involved -- LQR's Management, IT, Accounting, Staff, KSL-Hilton affiliates... and our bunch (both on-site and at-home behind the scenes) -- that it was accomplished.
We all know that there are still some 'dangling participles' yet to be attended to... but we're prepared to assist you in tackling them.
Thanks again for all your support.... and your compliments.
Butch Lesniak From: Clark Langwell Sent: Thursday, December 07, 2006 05:53 PM To: Butch Lesniak Subject: Hey Butch, just wanted to say it again, the staff you sent out was great!! If they ever legalize cloning you should be first in line to clone Jose. Susan was very nice, and it was great to have a hockey fan in Ralph here. In the desert I think I’m the only one… Please give them all a pat on the back. Thanks,
Clark Langwell Markham, Michael
From: Nelson Marquez
Sent: Monday, November 06, 2006 4:13 PM To: Butch Lesniak Subject: FW: Jose Sandoval FYI – We all think Jose is great! Please let him know how much we appreciate his help. -- Nelson
From:
Nelson,
Here is a list of things that I have asked of him and have received:
He has definitely helped us to move the Abacus 441 installation along.
Mahalo, IT Manager Grand Wailea Resort Hotel & Spa The Waldorf = Wailea,
From: Judie Larsson Sent: Thu 10/26/2006 9:45 PM To: Ralph Butera Cc: Kim Sroka Subject: [Excerpts from a Support-Training Email] Thanks again for all your help this morning. It was great working with Jose today. We are going to have more training tomorrow. He is terrific. What a great team Abacus has.
From: Clark Langwell Sent: Monday, July 24, 2006 01:09 PM To: Butch Lesniak Subject: Thanks!! Butch, we've been swamped since our move to OnQ so I am a little late with this. We at La Quinta, wanted you to know that Jose was great. He by far was the best out of the lot [all 3rd-Party Vendors associated with the conversion to Hilton's OnQ PMS System) we had on property. He was focused, helpful and couldn't sit still. He wanted to help us with anything he could...
We're hoping to upgrade Abacus as soon as possible and would like to request that Jose be our man for that?
Please give him a pat on the back and another big thanks from us.
Thanks,
Clark
Clark Langwell
Assistant Director of Information Technology La Quinta Resort & PGA West The Waldorf = Astoria Collection
From: Tom Matzen Sent: Monday, June 12, 2006 05:32 PM Subject: Parmasters update for you Importance: High Good Morning everyone involved with Parmasters! We're all pretty excited about the Grand Opening this Saturday of Parmasters Memphis. Looking forward to seeing many of you there, and rest assured, we'll take lots of photos for those of you that miss it... ... And finally a special note of thanks to Abacus21 and Partners Plus. This dynamic team is getting our point of sale software system in place and tweaked as I type. The end result will be one of the best Client Management systems on the planet, and we're honored to be working with such professionals. Best Regards, Tom Matzen Parmasters Team HQ ___________________________________________________ Tom Matzen, President, CEO and Co-founder Parmasters Golf Training Centers, Inc. ___________________________________________________
From: Heidi Sent: Friday, July 08, 2005 4:18 PM To: butch@abacus21.com Cc: Kim Sroka Subject: Sue Hi Butch, Just a quick note to let you know what a wonderful job Sue [Schmid, one of Abacus 21's Installers] did while she was here. (My brain is still fried). She really got though to the people here and believe you me that's not easy. The Boutique staff now know how to use the system more efficiently and correctly. We're still testing the Spa out but, they should be fine as they are only using the reservation module right now. I gave Sue a big task in coming up with the customs interface which would make filing those forms everyday so much quicker and easier for us. She'll update you on that as we spent a lot of time going over it. Thanks, and it was great working with Sue! Heidi HoShue Coconut Bay Resort & Spa St. Lucia
From: Scott Van Houzen Congratulations. It's a true tribute to how you handle your business. Your company is the best that I deal with on implementing changes that benefit the specific needs of a business. Scott Van Houzen Director of Information Systems Grand Traverse Resort & Spa
From: Greg Brown Sent: Friday, March 31, 2006 1:05 PM To: Butch Lesniak Subject: RE: The 25th Anniversary of Abacus 21 Congratulations on this milestone, Butch! From: Abacus 21Sent: Friday, March 31, 2006 12:34 PM To: All Clients, Vendors, Associates, Employees Subject: The 25th Anniversary of Abacus 21
April 2006 marks the 25th Anniversary of Abacus 21. Butch Lesniak
From: Bruce Coates Sent: Friday, March 31, 2006 1:08 PM To: Butch Lesniak Subject: Re: The 25th Anniversary of Abacus 21 Heartiest Congratulations on the 1/4 Century and best of luck in the next 1/4. Thanks for your help and insight. Always a pleasure. Bruce Coates
From: Ellen Levesque Sent: Monday, April 03, 2006 11:55 AM To: Butch Lesniak Subject: RE: The 25th Anniversary of Abacus 21 Congratulations Butch, It's a rare leader of people that can keep a company going for the long haul. Our best wishes to you and yours. Ellen Levesque
From: James Wall Congratulations on 25 years of professional and personal service to all your clients. What a wonderful achievement. The integrity of your company is world renowned. You have my admiration and my prayers for the future success of Abacus 21. Sincerely, Monsignor Reverand James E. Wall
From: McFalls, Liz Sent: Thursday, December 02, 2004 12:54 PM To: support@abacus21.com Cc: larry@abacus21.com; Jose Sandoval Subject: aren't you going to miss me? The POS ticket status report outlet names need to be in Alphabetical order as well. On a side note: Terrific job with version 1037 upgrade. Some really nice changes and improvements! My personal favorite is the ticket search in ticket inquiry. The Inquiry report changes are nice as well. Kudos to you all!Liz McFalls A+ Certified Information Systems Technician Grand Traverse Resort & Spa
From: Bruce Coates Hi Joan, Way ahead of you. I fired off an e-mail to the folk yesterday. The process was, essentially, painless and, to this point, everthing is working just find. Found a couple of glitches but nothing serious. Forwarding these issues separately. Thanks for co-ordinating this. Your install skills are fabulous! (note: we scheduled four hours - took just under two!! -- this is a "good thing" even if that landed her in jail) cheers
From: Katie Miller Sent: Wednesday, September 15, 2004 9:39 AM To: 'Butch Lesniak' Subject: RE: Happy Birthday Katie ... It’s been nice getting to know you and Kim and Sue and Larry and Joan and Arlene and Anne and Mark and Rich over the last three years. All of you are very special and talented people. I am truly blessed for the help and friendship you and your team have given me. Katie
Date: September 10, 2004 Kim from CCV just called just to say Thanks! She is very impressed with the Register Log in G/L. She said it used to be that when she called the golf shop with a question regarding what they sold, they never had an answer for her. Now, she goes into the log, puts in a date, and there is the information she is looking for. She said she may never need to speak with the golf shop again, and for that, "Thank you Abacus".
From: Angie Stewart Sent: Friday, February 27, 2004 5:09 PM To: butch@abacus21.com Cc: Skip Harris Subject: F&B Go Live with Sue I just wanted to let you know how pleased we were with the job that Sue and your supporting staff did during our recent F&B go live. As you may have been aware, I was very apprehensive going into the conversion. I'm not a fan of last-minute upgrades, but I have to admit that everything went very smoothly. Sue did a magnificent job training the servers and managers. She's very good at relating to all types of people. We were all trully sad to see her leave. In addition, her work ethic is incredible. She worked tremendous hours while she was here, and she never gave the slightest indication that she'd rather be doing something else. The feedback from the F&B staff so far has been overwhelmingly positive. I am hopeful that the F&B staff will be able to spread their excitement to the retail staff. We are excited about moving forward with retail and will do so once the commission report is available. (We depend on the commission report that is in Legacy and are not willing to give it up - it was one of the things that Abacus could do that Jonas could not). In addition, we'd like to learn more about how to use the e-mail address fields that are in the new membership database. Our Board of Directors is very interested in this feature, and I believe that using it would be a good way to highlight Abacus. Please let me know the best way to proceed in obtaining this training. Again, thanks for a successful F&B go live! We're on our way! Angie Stewart
From: Dalinda Barry Hi Kim and Butch, I just wanted to THANK YOU again for all your efforts in getting (hopefully) to the point of operational. Sue did a GREAT job, her knowledge of the system was excellent. I really appreciate the fact that when she is not sure of an answer she tells you that and then follows up on the question. There were very few questions, pertaining to setups, that she didn't have the answer. It was a good move to have Ralph here also. It really helped get things rolling. Getting the printers here while he was on-site helped tremendously. I will be sending a list of questions/requests later but, I wanted to get this out right away. You have all worked very hard to get us to where we are at and I'm really grateful. Thanks, Dalinda P.S. I really like the looks and functionality of the new system! Seems very user friendly.
From: Philip Fell Sent: Thursday, July 10, 2003 8:36 AM To: 'Anne Wood' Subject: RE: Houstonian Inventory All, I would like to jump in and thank everyone involved for the diligence you have exhibited on this task. Please keep up the great work until completion. Philip
From: Steve Sinclair Sent: Wednesday, December 18, 2002 3:27 PM To: Butch Lesniak Subject: LINE SPACING BUTCH, JUST GOT THE PROGRAM FIX. IT WORKS GREAT!!! THANKS SO MUCH FOR YOUR HELP. HAPPY HOLIDAYS!! STEVE
From: Roque Rivera Sent: Friday, December 13, 2002 7:18 AM To: larry@abacus21.com; butch@abacus21.com; anne@abacus21.com; john@abacus21.com Cc: Jim Baker; Jodie Bakes; It-group Subject: Porto Cervo Good morning to all (Bills and Dolphins): Well, so far, so good. Last night the Porto Cervo Restaurant ran with no errors. I'm very pleased with this outcome. Thanks to all and especially to:
It took a great team effort to solve this issue and you all worked with us like it. Well thanks again and we'll keep in touch, Roque Thank you,
From: Bruce Coates Sandie, Many thanks for all your assistance yesterday. As at now, things look pretty good. Was relatively painless! cheers bc
From: Mathew Chase Jose, The files you sent are fine. We have loaded all the information into the CE system and are moving forward with the nightly upload process with LaQuinta and PGAWest. They should be live by the end of the week if all goes well. Once again, thanks for the hard work. I am sure that little things will creep up as we install more clients on this interface, but for now, all looks great. We will be contacting the next client on our list to see if they are interested in the interface. Hopefully we will be having more sites go live soon. Let me know if you have and further documentation that you are training the club with as our client services group would be interested to see how it works so that they can talk intelligently to the client when troubleshooting issues. Please let me know if you need anything else from clubessential. Thanks again, Mathew Chase VP of Internet Technology
From: Jim Noran Sent: Friday, June 28, 2002 9:41 AM To: linda@abacus21.com Cc: larry@abacus21.com; markham@abacus21.com; johns@abacus21.com; sandie@abacus21.com; butch@abacus21.com Subject: RE: images Linda et al, The member pictures are now displaying correctly in all the different programs - thank you all for your help - we went live yesterday and it was a big success - they love the new system. I do have one remaining issue for Markham regarding the QDATACRD program: but with all the excitement yesterday I didn't get a chance to document it - I'll be at the club on Monday July 1 - and I'll research the problem further and let you know on Monday how I would like to handle it - but this is not a show-stopper. Thanks again for all your help - you all did a super job for us and it's really good to know that you are there for us when we need you. Jim
Like many clubs, the Eldorado Country Club in Indian Wells, Calif. had been using a collection of separate systems for many years, some of which had been customized for them with all the functional advantages and support vulnerabilities that brings. Last year they decided that the advantages of a standard integrated system outweighed their familiarity with the existing products, and began a phased implementation of Abacus 21’s new Windows-based system. How has it gone? “Overall, we’ve been very pleased with the new system,” said Katie Miller, the club’s assistant controller, who has overall project responsibility. “The depth of functionality within each module is great, and having them all integrated has solved the interface problems we used to have.” ... As with any club, Eldorado’s members expect things to be done just the way they want them. Miller said, “It’s really refreshing to have a vendor who understands that.” |
Aloha Butch,
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