Business Hours Support Procedure

During Support Business-Hours call 716-873-2155 Ext-2.

Off-Hours Support Procedure

Support is available for off-hours (and Holiday) emergency support by utilizing Abacus 21's Night Support Mailbox (which is 7pm thru 8am Weekdays, all Weekends, and Holidays.

• Support in Off-Hours & Holidays is performed at Off-Hour Rates.

Please make sure you make the appropriate responses (as a timely-effective support response is dependent on it).

When calling after hours, dial 716-873-2155 Ext-3.

Make sure you provide your Name, Company-Name.

Leave as explicit a Message as possible... including the best methods of contact.
Enter a known Extension.

For quality assurance purposes, Support calls & sessions may be monitored or recorded.  To insure an effective response, please conduct the conversation in a logical, professional manner.

Note that Off-Hours Support will be subject to the Off-Hours (higher) Support Rates.

General Comment

Abacus 21 understands that at certain times system support situations result in 'tense moments'.  However, Support personnel are not obligated to handle calls that are of a belligerent, non-courteous, non-cooperative, or otherwise non-professional nature.